Expert Copier & MFP Repair Services
Fast, reliable repairs for all major brands with 4-hour response time
Fast Response Time
Most issues resolved same day
First-Time Fix Rate
Minimize your downtime
Emergency Support
Always there when you need us
Brands We Service
Our technicians are certified to repair all major copier and MFP brands
Common Copier & MFP Problems We Fix
Our experienced technicians can quickly diagnose and repair any issue with your office equipment.
Paper gets stuck in the paper path, preventing printing. This is one of the most frequent issues. Our technicians will not only remove the jammed paper but also identify and fix the underlying cause to prevent future jams.
Prints are faded, streaky, or have incorrect colors. This could stem from low toner, drum issues, or printhead problems. We'll diagnose the exact cause and restore your print quality to like-new condition.
The device won't connect to the network or computer, preventing printing and scanning. Our technicians are experts in network configuration and can quickly resolve connectivity issues with your equipment.
Problems with motors, belts, or other moving parts can cause the device to stop working. Our technicians carry common replacement parts to get your machine back up and running in one visit.
Outdated or corrupted drivers can cause communication problems between the computer and the printer. We'll update your software, fix driver issues, and ensure seamless operation between your devices.
Our Repair Process
Diagnosis
Our technicians perform comprehensive diagnostics to identify the root cause
Transparent Quote
We provide clear pricing before any work begins
Expert Repair
Factory-trained technicians use genuine parts
Testing & Verification
Comprehensive testing ensures the issue is fully resolved
Service Agreements
Protect your equipment and ensure business continuity with our comprehensive service agreements.
Maintenance & Repairs
Regular check-ups and preventative care to keep your devices in optimal condition, plus coverage for parts and labor needed to fix any malfunctions.
Guaranteed Response Time
Our service agreements include a guaranteed 4-hour response time to minimize downtime and ensure your business keeps running smoothly.
Supplies Management
Some agreements include toner, ink, and other consumables with automatic replenishment when supplies run low.
| Features | Full-Service Agreement | Time & Materials |
|---|---|---|
| Coverage | All parts and labor, sometimes toner | Labor and parts as needed |
| Cost | Based on usage (per-page) | Based on actual repairs |
| Predictability | Predictable costs | Unpredictable costs |
| Response Time | Priority (4 hours) | Standard (next day) |
| Preventative Maintenance | Included | Additional cost |
| Best For | High-volume users | Low-volume users with reliable equipment |
Maintenance Tips & Troubleshooting
Simple steps to keep your equipment running smoothly and resolve minor issues
Paper Jam Prevention
- Fan paper before loading to prevent sticking
- Don't overfill paper trays (observe max line)
- Use the correct paper weight recommended for your device
- Store paper in a dry environment to prevent moisture damage
Print Quality Optimization
- Run cleaning cycles regularly through printer settings
- Replace toner cartridges before they're completely empty
- Use high-quality paper for important documents
- Keep interior components free of dust and debris
Basic Troubleshooting
- Restart the device for minor software glitches
- Update drivers and firmware regularly
- Check network connections for printing problems
- Clear the print queue if print jobs are stuck
When to Call a Professional
While basic maintenance can prevent many issues, some situations require professional help:
Error Codes You Don't Recognize
Complex error codes often indicate issues that require technical expertise to resolve.
Electrical Issues
Any electrical problems, burning smells, or unusual noises require immediate professional attention.
Persistent Problems
If an issue persists after basic troubleshooting, it's time to call our certified technicians.
Preventative Maintenance Checklist
Regular maintenance can prevent up to 70% of common printer problems. Download our free checklist to keep your equipment running smoothly.
Preventative Maintenance Guide
PDF, 2.4 MB
Includes:
Our Service Plans
Choose the perfect plan to keep your equipment running at peak performance
Basic
+ $0.01 per B&W page
+ $0.07 per color page
- Parts and labor included
- Next business day response
- Phone and email support
- Quarterly preventative maintenance
- Toner not included
- Priority response
Premium
+ $0.009 per B&W page
+ $0.065 per color page
- Parts and labor included
- 4-hour priority response
- Phone and email support
- Monthly preventative maintenance
- Loaner equipment if needed
- Toner not included
Complete
+ $0.008 per B&W page
+ $0.06 per color page
- Parts and labor included
- 4-hour priority response
- 24/7 phone and email support
- Monthly preventative maintenance
- Loaner equipment if needed
- Toner included!
Need a custom solution for your business?
Contact Us for Custom PricingWhat Our Clients Say
Businesses across Minnesota trust us with their office equipment repair needs
Sarah Johnson
Office Manager, Lakeside Medical Group
"When our main office copier broke down during a critical reporting period, the team at JR Copier was here within 2 hours. Their technician diagnosed and fixed the issue in one visit, and even showed our staff how to prevent similar problems in the future. Their service agreement has paid for itself many times over!"
Michael Chen
Director of Operations, TechSolutions Inc.
"We've been using JR Copier's Complete service plan for our fleet of 12 MFPs for the past three years. Their preventative maintenance has dramatically reduced our downtime, and having toner automatically supplied means we never run out during important projects. Their technicians are knowledgeable, professional, and always go the extra mile."
Jennifer Wilson
Principal, Northside Elementary School
"As a school, our budget is tight but our printing needs are high. JR Copier helped us find the perfect service plan that keeps our machines running smoothly without breaking the bank. Their technicians are always friendly and patient, even when the problems were caused by our staff. I highly recommend their services to any educational institution."
Schedule a Service Call
Our expert technicians are ready to help with any equipment issues you're experiencing.
Fast Response Times
Most service calls completed within 4 hours of your request
Satisfaction Guaranteed
If you're not completely satisfied, we'll make it right
Service Area
Serving the entire Twin Cities metro area and beyond
Ready to keep your business running smoothly?
Join the thousands of businesses that trust us with their office equipment maintenance
Schedule a Service Call Today